How can I get in contact with John Lewis?

John Lewis pride themselves on their customer service and their promise of never knowingly being undersold. Therefore, as expected they are quite easy to contact in case you have a problem in store or online. They have an extensive Frequently Asked Questions section on their website and easy to find contact details.

Their Facebook page has nearly 2 million followers and you can contact them directly their either via their wall or messenger if you don’t want to contact them publicly.
https://www.facebook.com/JohnLewisRetail/

Their Twitter page has over 300,000 followers and you are likely to get a quick reply if you tweet them directly:

They even have an Instagram which is great for keeping up with fashion trends,
home décor ideas and the latest tech. Although this isn’t a traditional communication method you can try contacting them on here if you are a regular user.
https://www.instagram.com/johnlewisretail

You can use their online form to contact them directly via the website, which gives you the option to make contact about the website or a physical store:
https://www.johnlewis.com/contact-us

Their customer service phone number is open from 7am until Midnight 7 days a week so no matter what shifts you work you should be able to contact them which is pretty impressive.

Other ways to get in touch with John Lewis customer services and support

03456 049 049 – This number is charged at local rate so will be included in any
free minutes you have from your phone provider.

If you are abroad and you need to contact customer service ring this number:
+44 (0) 1698 54 54 54

If you are having technical issues and need to contact John Lewis you can ring the dedicated technical line which is open 8am-9pm Monday to Friday, 8am-8pm Saturdays and 10am -6pm on Sundays.
03301 230 106

You can also email their technical support team:
Technicalsupport@johnlewis.com

If you want to make a formal complaint then it is advised that you do so in writing:

Customer Services Johnlewis.com
Selectapost 57
Sheffield
S97 3GL

If you are contacting John Lewis in relation to your My John Lewis account then you can ring the my John Lewis customer service number which is open 8am-9pm Monday to Friday, 8am-8pm Saturday and 9am-6pm Sunday:
03456 100 312

If you are not happy with the answer to a complaint, then you can contact the head of customer service at :
Head_of_Customer_Service@johnlewis.co.uk

Or,

Head of Customer Service
John Lewis
171 Victoria Street
London SW1E 5NN

If you are still not happy with the answer then you should contact the Retail Ombudsman:

You can email the Retail Ombudsman here:
enquiries@theretailombudsman.org.uk

You can write to the Retail ombudsman at this address:
The Retail Ombudsman, 33 floor Euston Towers, 286 Euston Road, London, NW1 3DP
The phone number for the Retail Ombudsman is:
020 3540 863 – this is a local rate number.

You will be required to have completed the formal complaints process prior to contacting the Ombudsman so that John Lewis will have had a chance to rectify the situation. If you need any more information on The Retail Ombudsman you can find their website here:
www.theretailombudsman.org.uk


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