John Lewis Complaints – 0843 487 1845
John Lewis is one of the most popular department stores in the United Kingdom with over 43 retail locations. It has a reputation for selling high quality products and providing excellent customer service. However in some cases problems with their products and services do occur. Below you can learn more about the John Lewis complaints procedure.
What to do if you have a complaint at John Lewis
If you’re still in store the first step should be to ask to talk to one of the managers. You should explain your complaint to the manager, as in many cases they can resolve it while you are there. If you are not at the store then you should call or email the shop to express your complaint.
What to to do if you are unsatisfied with the response
If you are unsatisfied with the response that you receive from the store then you still have a number of options. If you have purchased the product through JohnLewis.com then you should call the John Lewis complaints number. If you have a problem with a product or service that you have bought in store then you should contact their customer relations department in Glasgow.
What to do about technical problems
If you have a query or problem with electrical or technological product then you need to contact technical support. If technical support isn’t able to resolve your issue over the telephone then they will usually request that you drop the item back off at the John Lewis stores where you purchased it. It will then be sent to the technical support centre in Exeter where the issue will be dealt with.
The final step in the John Lewis complaints process
If you feel that your complaint still hasn’t been resolved satisfactorily, the next step is to either call or email the head of customer service. The head of customer service is based in Central London.
How to obtain a refund
In some cases the best resolution to your complaint will be to obtain a full refund. John Lewis refunds policy states that unless the product is faulty they would like it to be returned within ninety days of purchase. If you do not have a receipt or delivery note then they will be able to provide a gift voucher up to the value of the item. If you do have a receipt or other proof of purchase then they can usually refund back to the credit, charge or debit card. To confirm that you are eligible for a refund, contact the John Lewis refunds number. This is available between 7am and midnight, seven days a week.